We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. was on hold for 20 minutes. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. This Customer originally reached out to us when our warehouse was closed due to a corporate move. If not, please refund me. The pieces all went together wonderfully and the tv stand is very sturdy. It did not and the order was marked as 'delivered.' Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. It was awful quality and at this point I want nothing to do with them. BBB Business Profiles are subject to change at any time. 11/29: i emailed [email protected] to request the 2nd tracking number. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. 6 complaints closed in the last 12 months. For product information, help assembling a product, or for any other customer support issue, please contact us at [email protected] or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Has been 20 minutes. Company Description: ? Walker Edison Furniture Company - PitchBook Data BBB Business Profiles may not be reproduced for sales or promotional purposes. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Manufacturer told me of their online form to complete and send pics. As a matter of policy, BBB does not endorse any product, service or business. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Note that complaint text that is displayed might not represent all complaints filed with BBB. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. This was very unfortunate. Walker Edison Andre Modern Solid Wood Dining Table,

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